Shipping Policy

We do not ship Kratom to certain states or counties due to legislation which prohibits the sale of Mitragyna Speciosa.  SEE Legality Graph below to determine if our product is legal in your area.  It is your responsibility to Review this Legality Graph before trying to order.

For Up To Date Restrictions See Legality Map here:  https://www.americankratom.org/aka-in-your-state  to determine if our product is legal in your area. 

United States Postal Service (USPS)

First Class 3-5 business days. Purchase less than $25 no tracking#, FREE.

Priority Mail 1-3 business days. With purchase of $45 or more with tracking, FREE
Priority Express 1-2 business days. (USPS MARKET PRICE $27 as of 20204)
USPS will deliver your package by 8Pm on the day it is estimate for delivery. TheHealthPlace.net does not guarantee delivery by a specific time of day. USPS Priority Express usually delivers next day (Excluding Weekends) but is NOT a guarantee overnight option, you may very well receive your package in 2 business days.

We do offer UPS shipping at special request but because shipping is FREE there will be an up-charge for the difference from USPS.

For Wholesale orders we do use both USPS and UPS shipping FREE of charge. 

We ship 6 days a week 3 weeks out of a month. We do not ship on Holiday's

Shipping

 Orders will be shipped on the SAME BUSINESS DAY that payment is collected if payment is made before 3:30pm Eastern time. The exceptions include weekends, federal holidays, and office closures due to weather or emergencies. If you have an urgent need for expedited shipping, please place your order and then email us.

We will do our best to get it out ASAP but cannot guarantee shipping times-that depends on the carrier. We also cannot guarantee that expedited orders received with payment after 1:00pm will make it to its destination next day due to USPS. ​

Not Responsible

Once a shipment is handed to the carrier, we are no longer responsible for it. You should receive tracking information once your order is ready to go out according to your purchase.  If your package does not arrive but shows delivered in the carrier's tracking system, we will not be held liable.  If the package does not arrive and tracking indicates such, the extent of our liability is to aid you in locating the package with the carrier. In the rare case it gets damaged or opened in transit, stolen, or modified, we do not accept responsibility and you will need to file a claim. We will work with you to serve you in whatever way we can.

*Note we try our best to accommodate the shipping method selected at checkout, however, in some cases-for instance, if the size/quantity of your products does not fit the type of package/service selected, this may be changed at our discretion. 

PACKAGING:

Please be aware that the packaging of the product you receive might not exactly match the product image displayed on our website. At times, we make changes to the labeling as part of our ongoing improvement process, and on occasions, we may ship directly from our supplier to expedite order fulfillment. However, please rest assured that the product you receive is identical to what is advertised and meets our high standards of quality.